- Homecare service
Albert Road
Assessment report published 28 August 2025
Contents
Ratings
Our view of the service
This service provides care and support to people living in 5 ‘supported living’ settings, so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this assessment looked at people’s personal care and support.
Albert Road is a registered location for Salisbury Support 4 Autism. People using the service and other stakeholders refer to the names of the individual settings or know the service as Salisbury Support 4 Autism (SS4A) rather than the registered name Albert Road.
At the time of our assessment, 19 people were living in the supported living settings. The service is registered to care for adults with a learning disability.
The assessment started on 11 August 2025 and ended on 18 August 2025. We visited 4 of the supported living settings on 11 August 2025.
The last rating for this service was requires improvement (published 7 January 2023). During our last assessment, we identified a breach of legal regulations relating to safe care and treatment. This assessment was planned to see if the service had made the required improvements. We found the provider was no longer breaching legal regulations and the new rating for the service is good.
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
The provider was able to demonstrate they were meeting the principles of Right support, right care, right culture.
Risks to people’s safety and wellbeing had been assessed and planned for. People were supported to take risks and try new things. Staff supported people in the least restrictive way. Staff worked with other professionals to plan support in a way which helped prevent people becoming distressed or anxious.
People were able to make choices about where they lived. They were supported to learn new skills and become independent. People were supported to access a range of social, leisure, educational and employment opportunities in the local community. Staff supported people to develop and maintain relationships with others.
Staff undertook a range of training which helped them to provide evidence-based care. This included training about how to meet the needs of people with a learning disability. Staff worked with other professionals to ensure people's holistic needs were met.
Staff found creative ways to communicate with people and make sure they could make choices. The provider developed ways to listen to people’s views and use their feedback to make improvements in the service.
People's experience of this service
People using the service and their relatives were happy. People had a good experience of living at the service. Staff provided person-centred care, and people were able to make choices. Most relatives told us they had seen improvements in people’s health, mental wellbeing and the opportunities to take part in different activities. A relative commented, “The care is wonderful, and we have seen lots of positive things.”
People were comfortable and happy with staff. They told us they felt safe, and staff supported them to try new things.
External professionals explained people received good quality care. Their comments included, “Staff create a supportive environment where individuals feel comfortable and secure” and “Staff demonstrate a strong understanding of autism and use person-centred approaches to meet individual communication and sensory needs.”