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Archived: Surrey Hills Good

The provider of this service changed - see old profile

The provider of this service changed - see new profile

Inspection Summary


Overall summary & rating

Good

Updated 30 April 2021

Surrey Hills is a residential nursing home providing care to up to 45 people who require care and support around their physical, health and dementia related individual needs. At the time of the inspection, 34 people lived in the home.

We found the following examples of good practice.

People were supported to host visitors in a COVID-19 secure way. The manager regularly updated people’s families around the changes to the national guidance on visiting in care homes during the pandemic.

The provider effectively supported the manager to implement clear plans for infection prevention and control (IPC), COVID-19 outbreak management and a national testing program for people and staff. These were kept under ongoing review according to national guidance changes. Staff were knowledgeable on how to adhere to those plans and demonstrated this in practice. For example, staff were regularly tested for COVID-19, knew how to recognise COVID-19 symptoms and self-isolated when required.

Staff wore required personal protective equipment (PPE) on the day of the inspection. Staff told us they were trained on the safe use of PPE and IPC. The manager supported staff to assess their individual risks in relation to COVID-19 and implemented adequate measures to minimise those risks. Staff told us they were well-informed and felt supported by the provider throughout the pandemic.

The home was clean and hygienic. Staff undertook additional cleaning duties and the daily cleaning was underway on the day of the inspection. Staff could access required PPE and handwashing facilities around the home and there was supportive signage available around IPC systems.

Inspection areas

Safe

Good

Updated 30 April 2021

Further information is in the detailed findings below.

Effective

Good

Updated 30 April 2021

Caring

Good

Updated 30 April 2021

Responsive

Good

Updated 30 April 2021

Well-led

Good

Updated 30 April 2021