The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: The Private Care Company Limited

Spectrum House, 96A Coleridge Street, Hove, East Sussex, BN3 5AA (01273) 774951

Provided and run by:
The Private Care Company Limited

Important: This service was previously registered at a different address - see old profile

All Inspections

18 October 2013

During a routine inspection

During our inspection we spoke with three people who used the service and the relatives of another two people who used the service. We also spoke with three staff members; these were the registered manager who is referred to as the manager in the report, and two care workers. We also took information from other sources to help us understand the views of people who used the service, which included surveys and reviews of care.

The people we spoke with told us they were happy with the care they had received and with the staff team. One person who used the service told us 'I'm perfectly happy, I would never dream of changing agencies'. The relative of a person told us 'They do a really good job, I'm very happy with them'. Staff we spoke with had a good understanding of the support needs of people who used the service. One member of staff we spoke with told us 'I think we provide really good care'.

Staff we spoke with said that they had undertaken training for safeguarding vulnerable adults. We saw systems and accessible information in place in respect to safeguarding.

During our inspection, staff we spoke with confirmed that they had felt supported and had received relevant training. We saw that the service had ensured staff were able to deliver care and treatment safely through regular training and assessments. The service also had quality assurance systems in place to monitor the quality of the service provided, and to gain the views of the people who used the service.