Pine Martin Grange

Updated 28 May 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by one inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Pine Martin Grange is a care home. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Pine Martin Grange is a care home with nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was not a registered manager in post. The service was being managed by the provider. A manager had been recruited and was due to commence employment in June 2022. They would be applying for registration.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with seven people who used the service and one relative about their experience of the care provided. We spoke with seven members of staff including the nurses, team leaders and care workers. We spoke with the nominated individual who is also the provider. The nominated individual is responsible for supervising the management of the service on behalf of the provider.

We reviewed a range of records. This included seven people’s care records and multiple medication records. We looked at two staff files in relation to recruitment. A variety of records relating to the management of the service, including policies and procedures were reviewed.

Updated 28 May 2022

About the service

Pine Martin Grange is a residential care home providing personal and nursing care for up to 64 people. The service provides support to older adults, some of whom live with a dementia. At the time of our inspection there were 55 people using the service. The home is purpose built and provides accommodation and specialist equipment designed to meet people’s support needs and maximise their independence.

People’s experience of using this service and what we found

People were supported by enough staff who had been recruited safely and had the skills and experience needed to meet their care and support needs. People felt safe and staff understood their role in recognising and acting on concerns of abuse or poor practice. People had their medicines managed safely. Risks to people were assessed, monitored and regularly reviewed. Staff knew people well and understood the actions needed to mitigate the risk of harm whilst respecting people’s rights and freedoms. Infection prevention and control processes were in line with government guidance.

People, their families and the staff team consistently spoke positively about the management of the service, open culture, teamwork and visible leadership. Staff were clear about their roles, and felt involved in the service, listened to and appreciated. Quality assurance processes were robust and used to drive improvements. Learning was shared with staff. Links with other professional bodies had been established which supported up to date best practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Rating at last inspection and update

The last rating for this service was good (published 1 September 2018).

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has remained good based on the findings of this inspection.

Please see the safe and well-led relevant key question sections of this full report.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Pine Martin Grange on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.