Woodhall Care Services Ltd

On this page

• Overview
• Learning culture
• Safe systems, pathways and transitions
• Safeguarding
• Involving people to manage risks
• Safe environments
• Safe and effective staffing
• Infection prevention and control
• Medicines optimisation

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were safe and protected from avoidable harm.

This service scored 72 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Learning culture during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Safe systems, pathways and transitions during this assessment. The score for this quality statement is based on the previous rating for Safe.

The service worked with people and healthcare partners to understand what being safe meant to them and the best way to achieve that. They concentrated on improving people’s lives while protecting their right to live in safety, free from bullying, harassment, abuse, discrimination, avoidable harm and neglect. The service had systems in place to ensure alerts about allegations of improper care and/or abuse were raised and shared concerns quickly and appropriately with relevant agencies.

The service did not always work well with people to understand and manage all risks. Care plans we looked at had bed rails recorded as in use. We found no reasons for equipment in use, associated risk assessments or safety checks of equipment in place for people who had bed rails. We discussed this concern with the registered manager and nominated individual who said they would address this is a matter of urgency. There were other appropriate risk assessments in place to minimise risks to people’s safety including personal care and mobility.

We did not look at Safe environments during this assessment. The score for this quality statement is based on the previous rating for Safe.

The service made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development. They worked together well to provide safe care that met people’s individual needs. Staff were recruited safely and appropriate checks and information completed. The service had a robust induction programme for new staff.

We did not look at Infection prevention and control during this assessment. The score for this quality statement is based on the previous rating for Safe.

The service made sure that medicines and treatments were safe and met people’s needs, capacities and preferences. They involved people in planning, including when changes happened. People were supported to manage their medicines. Clear medicine administration records were used to ensure an accurate record was being kept. A regular audit of medicines was completed to ensure the support in this area was safe and consistent.