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Inspection Summary


Overall summary & rating

Good

Updated 11 December 2018

What life is like for people using this service:

People continued to receive caring and compassionate support from kind and committed staff. The registered manager and director led by example and successfully created a stable and reliable team.

People were complimentary about the support they received and about meaningful relationships they could form with staff.

Staff recognised what was important to people and ensured an individually tailored approach that met people’s needs.

Staff respected people’s privacy and dignity. People were supported to be as independent as possible.

The provider ensured people received safe care and treatment. People complimented the continuity of care provided by skilled and competent staff. People received support to take their medicines safely.

Risks to people’s well-being and safety were assessed, recorded and kept up to date.

People’s rights to make their own decisions were respected. People were supported to maintain good diet and access health services if needed.

The service was well-led. The provider’s quality assurance processes were effective and there was a focus on continuous improvement.

More information is in Detailed Findings below.

Rating at last inspection:

Good (report published 30 January 2016).

About the service:

A&T (Salisbury) Limited is a domiciliary care agency (DCA). The service provides personal care to people living in their own homes. At the time of our inspection the service provided personal care to 17 people.

Why we inspected:

This was a planned inspection based on the rating at the last inspection.

Follow up:

We will monitor all intelligence received about the service to inform when the next inspection should take place.

Inspection areas

Safe

Good

Updated 11 December 2018

The service was safe.

Details are in our findings below.

Effective

Good

Updated 11 December 2018

The service was effective.

Details are in our findings below.

Caring

Good

Updated 11 December 2018

The service was caring.

Details are in our findings below.

Responsive

Good

Updated 11 December 2018

The service was responsive.

Details are in our findings below.

Well-led

Good

Updated 11 December 2018

The service was well-led.

Details are in our findings below.