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Archived: Pacific Care Services London

30 Uphall Road, Ilford, Essex, IG1 2JF (020) 8514 1319

Provided and run by:
Pacific Care Services (London) Limited

Important: This service is now registered at a different address - see new profile

All Inspections

23 January 2014

During a routine inspection

People expressed their views and were involved in making decisions about their care and treatment. People told us that they were treated with respect and that they were involved in choosing how their care was delivered. Comments included "they listen to him" and "they have all been very good to him." People's needs were assessed and care and treatment was planned and delivered in line with their individual care plan. People told us they were happy with the care and support provided. One person said "she (the carer) looks after me. She baths me and brings my dinner." We found that care plans and risk assessments were in place which set out how to meet people's individual assessed needs.

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening. Staff had undertaken training about safeguarding vulnerable adults and were aware of their responsibility for reporting any suspicions of abuse. Appropriate safeguarding procedures were in place. The provider had carried out pre-employment checks on staff to help ensure they were suitable to work with vulnerable adults. We found that records were accurate, up to date and were stored securely.