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Helping Hands Middlesbrough Good

Inspection Summary


Overall summary & rating

Good

Updated 7 August 2019

About the service

Helping Hands Middlesbrough provides domiciliary care services to people living in their own homes in Middlesbrough and the surrounding area. At the time of inspection, 24 people were using the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

Staff knew how to safeguard people from abuse. Where concerns had been raised, these had been dealt with appropriately. Risks to people had been assessed and actions identified to reduce risk. Recruitment practices reduced the risk of unsuitable staff being employed.

People had their care and support needs met by enough numbers of suitably trained staff. People’s needs were assessed and regularly reviewed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice

People spoke highly of the staff supporting them. Staff knew how to protect people’s privacy and dignity and promote their independence. People’s choices and wishes were recorded and acted upon.

Complaints were managed appropriately. A range of audits were in place to assess and improve service delivery. Feedback from people and relevant others was sought and acted upon

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was requires improvement (published 14 August 2018) and there was a breach of regulation 17 related to good governance. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulation 17.

Why we inspected

This was a planned inspection based on the previous rating.

Inspection areas

Safe

Good

Updated 7 August 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 7 August 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 7 August 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 7 August 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 7 August 2019

The service was well-led.

Details are in our well-Led findings below.