- Dentist
Ruh Dental (Notting Hill Gate) Limited Also known as The Neem Tree Notting Hill
Assessment report published 15 July 2025
Contents
Judgements
Our view of the service
We carried out this announced on-site inspection on 25 June 2025.
We found the practice had met regulations.
Infection control procedures in place were effective.
The practice had effective systems to identify and manage risks.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Patients’ care and treatment was provided in line with current guidance.
Patients were treated with dignity and respect and at the time of our inspection, could access care, support and treatment when required.
Ruh Dental- Notting Hill Gate is in the London Borough of Chelsea and Kensington and provides private dental care and treatment to adults and children.
There was step-free access to the practice and car parking spaces was available near the practice.
The practice had 3 treatment rooms. At the time of our inspection, there was a total of 11 staff, of which there were 3 dentists, 3 dental nurses, 1 dental hygienist, 1 treatment coordinator, 2 receptionists and the practice manager. They were supported by the organisation’s clinical directors and an operations manager. We gathered feedback from staff and spoke to a range of staff during our inspection, including 2 dentists, 2 dental nurses, 1 receptionist, the practice manager and the operations manager.
People's experience of this service
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 20 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included; “The staff are polite, knowledgeable and professional”, “a wonderful experience all round” and “brilliant service.”
Patients commented positively about the standards of cleanliness, for example one patient stated that “All workspaces appear well maintained and sterile.”
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.