Byron Court Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. We received the following positive feedback from people regarding the staff at Byron court, “The staff are wonderful, very kind on the whole.” Also relative told us “The staff seem kind enough.” Someone who lived at the home said, “The staff are lovely and very nice with me."

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. Staff treated people with respect. We observed staff knocking on people’s doors, asking them for consent and giving them choices throughout the duration of our inspection.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and well-being. We observed people were well engaged with activities and there were plenty of visitors at the home who told us they could visit whenever they liked. Since our last inspection, there was an activities coordinator in post, who had worked hard to engage people with various activities such as Mother’s Day and Valentine’s Day celebrations.

The provider did not always listen to and understand people’s needs, views and wishes. Staff did not always respond to people’s needs in the moment or act to minimise any discomfort, concern or distress. For example, we observed 1 person asking staff to help with some intimate care needs, and the staff member did not respond in a timely manner. The same person told us that they sometimes had to ‘wait’ and could get slightly uncomfortable. We shared this feedback with the provider who agreed to look into this further and we have since been updated on action taken.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. All the staff we spoke with said they felt valued and supported. Comments included, “We are like one big happy family.” And, “Yes, I feel valued and cared about."