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Cherish Home Care Limited Good

Inspection Summary


Overall summary & rating

Good

Updated 13 April 2019

About the service: Cherish Home Care Limited is a domiciliary care agency. This service provides care and support to people living in their own homes individually located within the community. People may have a range of needs; from old age to a disability, impairment or mental health. The service supported 140 people when we inspected.

People’s experience of using this service: People continued to receive a good service. They were safe from harm. Safeguarding systems and appropriately trained staff supported this. People’s risks were safely managed. Sufficient numbers of staff were employed so that people's needs were met. People were safely supported with their medicines and keeping their homes clean.

Staff were trained, skilled and well supported by the management team. People had good relationships with the staff who protected their rights to lead as normal a life as possible. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Everyone we spoke with told us staff were kind and caring. People were respected, staff

championed their privacy and dignity and encouraged their independence in all aspects of life.

Staff were motivated to provide person-centred care based on people's choices and preferences. They were dedicated and praised for this by health and social care professionals. People were supported to do the things they wanted to. Any dissatisfaction in receiving the service was addressed and resolved.

People had the benefit of a service that was positive, inclusive and forward-looking. There was a registered manager and a management team who maintained checks on how well the service was provided. Documents held in the office were secure to ensure confidentiality of people's information.

The service continued to meet the characteristics of good in all areas.

For more details, please see the full report which is on the Care Quality Commission website at www.cqc.org.uk

Rating at last inspection: Good. (The last report was published 11 May 2016.)

Why we inspected: This was a planned inspection based on the previous rating.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas

Safe

Good

Updated 13 April 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 13 April 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 13 April 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 13 April 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 13 April 2019

The service was well-led.

Details are in our Well-Led findings below.