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Cherish Home Care Limited

Overall: Good read more about inspection ratings

14 Chester Road, New Oscott, Sutton Coldfield, West Midlands, B73 5DA (0121) 354 5500

Provided and run by:
Cherish Home Care Ltd

Latest inspection summary

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Background to this inspection

Updated 13 April 2019

The inspection: We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team: One inspector carried out this inspection.

Service and service type: The service is a 'domiciliary care agency' providing care to people living in their own homes in the community. Adults, those living with dementia, a learning disability, autistic spectrum disorder, a mental health need or sensory impairment, use the service. Not everyone using Cherish Home Care Limited received regulated activity. CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

The service had a manager registered with the CQC. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection: We gave the service 24 hours' notice of the inspection because we wanted to make sure someone would be at the service's office to see us.

Inspection site visit activity started on 19 March 2019 when we visited the office location to see the office staff and review care records, policies and procedures. We spoke with people that used the service, their relatives and staff on 27 March 2019. The inspection ended when we spoke with the registered manager on 2 April 2019.

What we did: Before the inspection, information had been gathered from notifications sent to us. Notifications are used to inform us about certain changes, events or incidents that occur. We received feedback from local authorities that contracted services with Cherish Home Care Limited and reviewed other information from people who made their views known to us. The provider sent us a provider information return. Providers are required to send us key information about their service, what they do well and improvements they plan to make. This information helps support our inspections.

During the inspection we spoke with four people, four relatives, four office staff and three care staff. We looked at care files belonging to six people who used the service and recruitment files and training records for three staff. We viewed records and documentation relating to the running and monitoring of the service.

At the end of the inspection we spoke with the registered manager on their return from leave, when we discussed good practice, registration requirements, quality assurance and complaints. We requested further documents, which the registered manager sent to the CQC.

Overall inspection


Updated 13 April 2019

About the service: Cherish Home Care Limited is a domiciliary care agency. This service provides care and support to people living in their own homes individually located within the community. People may have a range of needs; from old age to a disability, impairment or mental health. The service supported 140 people when we inspected.

People’s experience of using this service: People continued to receive a good service. They were safe from harm. Safeguarding systems and appropriately trained staff supported this. People’s risks were safely managed. Sufficient numbers of staff were employed so that people's needs were met. People were safely supported with their medicines and keeping their homes clean.

Staff were trained, skilled and well supported by the management team. People had good relationships with the staff who protected their rights to lead as normal a life as possible. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Everyone we spoke with told us staff were kind and caring. People were respected, staff

championed their privacy and dignity and encouraged their independence in all aspects of life.

Staff were motivated to provide person-centred care based on people's choices and preferences. They were dedicated and praised for this by health and social care professionals. People were supported to do the things they wanted to. Any dissatisfaction in receiving the service was addressed and resolved.

People had the benefit of a service that was positive, inclusive and forward-looking. There was a registered manager and a management team who maintained checks on how well the service was provided. Documents held in the office were secure to ensure confidentiality of people's information.

The service continued to meet the characteristics of good in all areas.

For more details, please see the full report which is on the Care Quality Commission website at www.cqc.org.uk

Rating at last inspection: Good. (The last report was published 11 May 2016.)

Why we inspected: This was a planned inspection based on the previous rating.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.