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Inspection Summary


Overall summary & rating

Good

Updated 13 October 2020

About the service

Downsvale is a care home which provides nursing care and accommodation to people. The service is divided into two separate houses, each with its own dining and communal space. Most people living at Downsvale are living with dementia or have a nursing need. At the time of our inspection 29 people were living at the service.

People’s experience of using this service and what we found

People said they felt safe living at Downsvale and they told us they did not have to wait for attention from staff. Staff were knowledgeable about the risks to people and knew how to help keep them safe and free from harm.

Where people had an incident or accident these were responded to, lessons learnt and action taken to prevent further accidents. Staff knew how to recognise and report any safeguarding concerns.

Changes had been made to the service during the pandemic to help reduce any risk of infection. We had no concerns about the infection prevention and control practices of staff.

The registered manager had an open-door policy and staff told us they felt supported and valued by them. They said they could approach the registered manager to raise concerns and they felt listened to. Robust recruitment processes were in place.

Relatives told us they were very happy with the care their family members received. They told us the registered manager was very supportive and put people first.

A range of audits was completed to ensure people received a good level of care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (report published 31 May 2018).

Why we inspected

This targeted inspection was prompted due to concerns we received about various aspects of the service. This included infection control, staffing and unsafe care for people. A decision was made for us to inspect and examine those risks. We found no evidence during this inspection that people were at risk of harm from these concerns. The overall rating for the service has not changed following this targeted inspection and remains Good.

CQC have introduced targeted inspections to follow up on Warning Notices or to check specific concerns. They do not look at an entire key question, only the part of the key question we are specifically concerned about. Targeted inspections do not change the rating from the previous inspection. This is because they do not assess all areas of a key question.

At this inspection we reviewed selected Key Lines of Enquiry in the key questions of Safe and Well-Led only and this report covers our findings in relation to those.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Downsvale Nursing Home on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme when we will carry out a fully comprehensive inspection looking at all key questions. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 13 October 2020

At our last inspection we rated this key question Good. We have not reviewed the rating at this inspection. This is because we only looked at the parts of this key question we had specific concerns about.

Effective

Good

Updated 13 October 2020

Caring

Good

Updated 13 October 2020

Responsive

Good

Updated 13 October 2020

Well-led

Good

Updated 13 October 2020

At our last inspection we rated this key question Good. We have not reviewed the rating at this inspection. This is because we only looked at the parts of this key question we had specific concerns about.