The Care Quality Commission
  • Services in your home
  • Homecare service

Grove Place Retirement Village

Overall: Good read more about inspection ratings

Upton Lane, Nursling, Southampton, Hampshire, SO16 0XY (023) 8074 3593

Provided and run by:
Grove Place Village Limited

All Inspections

9 January 2018

During a routine inspection

This service provides care [and support] to people living in specialist ‘extra care’ housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is [bought] [or] [rented], and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people’s personal care [and support] service. At the time of inspection, 24 people were using the service. Others who lived at Grove Place could receive care and support should they need it in an emergency.

At the last inspection, the service was rated Good

At this inspection we found the service remained good.

Why the service is rated good

Risks to people were assessed, monitored and mitigated. Where incidents occurred, these were analysed for reflection and future learning. Staff received training in safeguarding, which helped them identify and prevent people coming to harm. There were sufficient staff in place and the provider had thorough pre-employment checks in place to determine their character and skills. There were systems and processes in place to reduce the risk of infections and safely manage people’s medicines. Staff understood how to put this guidance in place.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People were mostly independent in their nutritional and healthcare needs. However, where required the support needed was clearly identified. Staff received ongoing training and support in their role to promote effective care.

People were given choice and flexibility around their care arrangements. The registered manager and staff worked in partnership with people to provide services which were personalised, responsive and met people’s needs. There were policies in place to manage people’s complaints and the registered manager investigated concerns thoroughly when they arose.

Staff were competent, confident and caring in their role. People were treated with dignity and respect and staff gave them choices about how their care was delivered.

The registered manager was fully involved in the day to day running of the service. They understood people’s needs and were responsive to feedback when given. The registered manager carried out a series of checks to monitor the quality and safety of the service and worked in partnership with other stakeholders to provide support and resources to people.

Further information is in the detailed findings below.

23 September 2015 and 25 September 2015

During a routine inspection

Grove Place provides a personal care service to people who lived in private apartments or bungalows within the retirement village. Whilst not all people needed any personal care or support, those that did could either choose to make their own arrangements or use the personal care service provided by staff who were situated within the village. When we visited twenty people were using the service. Others who lived at Grove Place could receive care and support should they need it in an emergency.

Additional facilities on site included a licensed restaurant; a coffee lounge; a bar; a games room; a shop; a library with IT facilities; a swimming pool; a gym; a hairdressing salon and a beauticians. A minibus was provided for regular shopping trips and for visits to the GP surgery.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in

the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Care provided included assistance with washing and dressing, preparing drinks and snacks, providing reassurance, assisting with medicines and liaising, when this was requested, with health. Care professionals

People said they felt safe and said they received a consistently good standard of care and support. Staff had a good understanding of how to protect people from avoidable harm such as from potential abuse and any risk to people’s health or wellbeing was assessed and actions were taken to minimise them. Staff recruitment processes were robust and staff were employed in sufficient numbers to meet peoples’ needs. Where staff assisted people with their medicines this was managed consistently and safely.

There was appropriate training to ensure staff could effectively meet people’s needs and preferences. People were always asked to give consent to their care and support. Staff had a good understanding of the Mental Capacity Act 2005 and put this into practice to ensure people’s human and legal rights were respected. People’s health care needs were discussed with them and when requested staff liaised effectively with health care professionals on people’s behalf.

Staff had developed trusting relationships with people who used the service and cared about their wellbeing. They understood and respected confidentiality. People’s independence was promoted and they were regularly consulted about their needs, choices and preferences and about how these should be met. Staff provided a flexible service by providing more care and support when people were unwell or when they were upset or distressed.

The service had a positive culture and everyone using or involved was encouraged to provide feedback to develop it further. Managers and senior staff were available to staff for guidance and support. Quality assurance arrangements were robust.

4 April 2013

During a routine inspection

People using the service and their relatives said they were satisfied with the service they received. One said, 'You couldn't get better service in any respect'. Another was 'quite happy with the service we get.' People said their care and support were delivered according to agreed plans, and their care workers were punctual, polite and respectful. People said staff were competent and able to provide care according to their needs. One family member said staff were 'very good' and that their relative 'adores them all.'

Other healthcare professionals who called on people using the service told us the service was 'excellent to work with'. They said the information they needed was always available, and staff were 'always very thorough'. If they provided guidance to staff it was followed, and care workers were willing to adapt their way of working according to people's changing needs.

We found that people using the service were involved in their own assessments and the way their support was provided. The care delivered was based on detailed plans, and appropriate risk assessments were in place. Appropriate procedures for the management of medicines were in place. The service worked effectively with other healthcare providers. Effective recruitment procedures were in place. Staff were supported and received training to deliver care and support to the required standard. There were systems in place to review and monitor the quality of the service provided.