• Services in your home
  • Homecare service


Overall: Good

Unit 11, Weston Lane, Birmingham, B11 3RS (0121) 794 2424

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Background to this inspection

Updated 10 May 2019

The inspection: We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team: This inspection was carried out by one inspector.

Service and service type: This service is a domiciliary care agency. It provides personal care to older people and people with a learning disability living in their own homes.

The service has a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection: We gave the service 48 hours’ notice of the inspection visit because we needed to be sure that the registered manager would be available to speak with us.

What we did: We visited the office location on 7 March 2019 to see the registered manager and office staff; and to review care records and policies and procedures. Between 7 and 14 March we contacted relatives and care workers.

Before the inspection: We reviewed the information we held about the service. This included notifications sent to us by the provider and other information we held on our database about the service. We used the information the provider sent us in the Provider Information Return. This is information we require providers to send us when requested to give some key information about the service, what the service does well and improvements they plan to make. We used this information to help plan the inspection. We also sought feedback from the local authority safeguarding team and Healthwatch to gather their views of the service. Healthwatch is an independent consumer champion for people using health and social care services.

During the inspection: We spoke with relatives of two people who used the service and were unable to communicate verbally with us. We spoke with the provider’s nominated individual, the registered manager and two members of staff. We reviewed four people's care records, four staff personnel files, audits and other records relevant to the management of the service.

Overall inspection


Updated 10 May 2019

About the service: Suite 23 Digbeth Court is a domiciliary care agency that was providing personal care to four people aged 65 and over at the time of the inspection.

People’s experience of using this service: Relatives and staff told us that there were enough staff to meet people’s needs and that staff had been recruited safely.

Staff received the right levels of training and support to meet people’s needs.

Relatives said staff were kind, compassionate, and respected people’s independence and privacy.

There were systems in place for managing people’s medicines and risks to people’s safety. Also, procedures for responding to safeguarding concerns which had been used effectively.

There were systems and processes in place for managing complaints. Relatives said they were confident they could approach the registered manager with any concerns.

The registered manager had relevant qualifications and experience. They used quality assurance processes to monitor and improve the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection: This was the service’s first inspection.

Why we inspected: This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.