Archived: Head Office

Updated 10 May 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

Two inspectors carried out the inspection.

Service and service type

MCD Care Limited Head Office provides care and support to people living in a ‘supported living’ setting, so they can live as independently as possible. There were three people living in the setting at the time of this inspection. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living. This inspection looked at people’s personal care and support.

The service had a manager registered with CQC. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave a short period notice of the inspection. This was because it is a small service and we needed to be sure the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 28 March 2022 and ended on 4 April 2022. We visited the office location on 28 March.

What we did before inspection

We reviewed information we had received about the service since the last inspection. We used all this information to plan our inspection.

During the inspection

We spoke with all three people who used the service and three relatives about their experience of the care provided. We spoke with a local councillor who organised community activities.

We spoke with six members of staff including the registered manager and nominated individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider.

We spent time observing people’s care and support at different times and at different locations.

We reviewed a range of records. This included three people’s care records. We looked at two staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We considered all the evidence collected during the inspection to inform our judgements in line with our assessment framework.

Updated 10 May 2022

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

About the service

MCD Care Limited is a supported living service providing personal care to three people at the time of the inspection.

People’s experience of using this service and what we found

Right support

The service supported people to have the maximum possible choice, independence and control over their own lives. Staff supported people to pursue their interests.

Right care

The service had enough appropriately skilled staff to meet people’s needs and keep them safe. People’s care and support plans reflected their range of needs and promoted their wellbeing and enjoyment of life.

Right culture

Staff knew and understood people well and were responsive, supporting their aspirations to live a quality life of their choosing. People and those important to them were involved in planning their care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

This is the first inspection to give an overall rating for MCD Care Limited Head Office. Our previous inspection (published 12 October 2021) looked at two key areas only, which is not enough to rate the service overall.

Why we inspected

We undertook this inspection to assess that the service is applying the principles of Right support right care right culture. The first inspection of this service was a focused inspection which looked at the key areas safe and well-led. This inspection followed up areas for improvement in well-led and looked at the key areas effective, caring and responsive, to allow us to give the service an overall rating.

Follow up

We will continue to monitor information we receive about the service, which will help decide when we next inspect.