10 September 2018
During a routine inspection
This was the first inspection of the service since it was registered in August 2017.
This service is a domiciliary care agency. It provides personal care to people living in their own houses in the community. It provides a service to older people, people living with dementia, adults who have a sensory impairment and adults who have a physical disability. The service is provided in Wirral.
There were 2 people receiving regulated activity at the time we carried out our inspection.
There was an experienced registered manager responsible for the day-to-day management of the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The registered manager was also the registered provider and the owner of the company.
People told us this was a good service and said they would recommend it.
People’s needs were assessed and care was planned and provided to meet their needs. The registered manager knew people well and treated them in a kind and caring way. People valued the service they received.
The registered manager was trained and had the skills to care for people. They knew how to provide people’s care and to protect people from abuse and harm. People were supported to have maximum choice and control of their lives and were supported in the least restrictive way possible; the policies and systems in the service supported this practice. People consented to the care they received and their rights were respected. People’s needs were assessed and care was planned and provided to meet their needs.
The service was responsive to people’s needs and wishes. If people requested changes to their planned care these were agreed. People were asked for their views and the registered manager took action in response to their comments. People’s privacy, dignity and independence were promoted.
People knew the registered manager and how they could contact her. The registered manager set high standards and checked the service to ensure these were met.
People received the support they needed to take their medicines.
The registered manager had a procedure for receiving and responding to complaints about the service. They prided themselves on being response to any concerns raised. No formal complaints had been made about the service.