Magnolia House Residential Care Home

Updated 19 August 2026

Date of assessment: 1 September to 14 September 2026.The assessment was carried out due to the time since the last inspection and concerns that had been shared with the Care Quality Commission (CQC).

Magnolia House Residential Care Home is a care home providing personal care for up to 62 people, some of whom were living with dementia. At the time of the assessment, there were 59 peoplelivingat Magnolia House Residential Care Home, all of whom received support with personal care.

The provider was in breach of the legal regulations relating to safe care and treatment, good governance and restrictive practices.

People were positive about the kindness and caring nature of staff, the cleanliness of the home, the range of activities available, and the support they received to access healthcare services. Healthcare professionals also described positive working relationships with the service and responsive communication.

However, the assessment identified a number of concerns that meant people were not always receiving consistently safe, person-centred care. Risks were not always effectively assessed, managed or reviewed, and some incidents had not been reported to relevant agencies. People raised concerns about other people entering their bedrooms, delays in receiving support at busy times, and limited involvement in decisions about their care. Care plans were not always up to date or sufficiently detailed to guide staff in meeting people's needs safely.

There were also concerns regarding staffing levels, staff turnover, medicines management, infection prevention and control, and aspects of the environment. Quality assurance and governance systems were not effective in identifying and addressing these issues, resulting in missed opportunities to improve outcomes and learn from incidents.

While staff felt able to raise concerns; improvements were needed to strengthen leadership, oversight, communication, risk management and person-centred care to ensure people consistently received safe, high-quality support.

Updated 19 August 2026

Feedback from people and their relatives was mostly positive, with many describing the service as a safe, caring and welcoming place to live. One person told us, “I feel very safe,” while another said, “It’s my safe home and you couldn’t do any better. It’s the people and the food that make it.”

Although people mostly felt safe and well cared for, some raised concerns about other residents entering their bedrooms and said they would like this to stop.

People generally felt staffing levels were sufficient; however, some reported delays in receiving support during busy periods. One person said, “It’s well managed but at peak care times they need more [staff].” Several people felt staff were often rushed and had limited time to spend with them socially. A person explained, “They’re always rushed so people are just left on their own with only staff making a quick comment in passing.” People also described the impact of a high turnover of staff, which they felt affected how well newer staff knew them and their individual needs.

People told us they felt the home was clean and well maintained and that they were supported with their personal care needs. One person said, “It’s kept spotless and the laundry staff do well and send my clothes back the same day. I have a shower mostly every day.”

Most people felt they were encouraged to maintain their independence and make choices about their care and daily routines. However, some people felt they had limited choice about when they got up in the morning. One person told us, “I’d sleep in if I could but you do what you’re told.”

People and relatives said they had not been actively involved in care planning, although they felt staff would respond to questions or concerns about care when raised. People also confirmed they were supported to access healthcare services when required.

Feedback regarding staff was positive, with people describing them as kind, caring and supportive. Comments included, “They have some very nice folk here,” “Simply, they’re lovely,” and “They’re all kind and smiley to her.” Another person said, “Yes, it’s sociable, you can make choices and everything seems to fit. The help is there when you need it.” However, some people and relatives felt the quality of care was inconsistent and depended on which staff team was on duty.

People and relatives were generally unaware of opportunities to provide feedback or attend resident and relative meetings. Several reported receiving little communication beyond activity schedules and updates.

People were particularly positive about the activities available within the home. They described a wide range of events and outings which supported social engagement. One person said, “They’re always doing something every day,” while another described recent entertainment that they had enjoyed, commenting, “We had a show with an Elvis lookalike recently that was good.”