We carried out a review of the data available to us about Trent View on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Trent View, you can give feedback on this service.
Trent View is a registered care home for adults with learning disabilities. At the time of our inspection the home was providing personal care to nine people. The service can support up to nine people.
People’s experience of using this service and what we found
People’s risks were assessed and monitored and detailed in their care plan with guidance to support staff to help them meet their needs.
People were supported to have choice and control over how they spent their day and supported to do this by enough suitably recruited and trained staff that understood their needs. People were supported to have the medicines they needed to help maintain their health.
Staff understood how to raise any safeguarding concerns, and relatives told us they felt their family members were kept safe and were positive about the care provided.
The provider had infection and control procedures in place. Some areas of the home required refurbishment, however the Provider had plans in place to complete the required works.
Quality assurance systems were in place and we received positive feedback from people, staff and relatives about the service.
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.
The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. This was a focussed inspection that considered risks to people and the monitoring of those risks. Based on our inspection of risk we found people had choice and independence in their lives and staff promoted and supported this through information in people’s care plans and risk assessments. Care and support was person-centred and promoted people’s dignity, privacy and human rights. Information was available in easy read and pictorial formats.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (published 20 February 2019)
Why we inspected
We received concerns in relation to the monitoring of people’s risks, staffing and management. The overall rating for the service has not changed following this inspection and remains good.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Trent view on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
This is the first inspection for this location under this provider.
Trent View is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
People received safe care. Staff understood what constituted abuse or poor practice and systems and processes were in place to protect people from the risk of harm. There were sufficient numbers of suitable staff to ensure people’s needs were met in a safe manner. Staff followed policies and procedures to ensure the risk of infection was managed and medicines were managed safely. Effective systems were in place to ensure safety incidents were reported and managed to prevent further incidents from occurring.
People received effective care. Staff were supported and trained to ensure they had the skills to support people effectively. People were supported to stay healthy, active and well and they could access health and medical support when required.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People made decisions about their care and staff helped them to understand the information they needed to make informed decisions. Staff sought people’s consent before they provided care and people were helped to make decisions which were in their best interests. Where restrictions were identified, applications were sought to ensure these were lawful.
The service was caring. People were supported by staff who were kind and caring and who knew their needs, preferences and what was important to them. Staff understood how people communicated and they promoted different ways of communicating. Staff respected people’s privacy and dignity, encouraged people with making choices, and promoted independence. People were supported to maintain family relationships.
The service was responsive. People were involved in the planning of their care and care plans were changed in response to people’s changing needs. People received support from staff to enable them to be involved with activities and do the things they enjoyed. People were encouraged and supported to express their views about the care and support provided and staff were responsive to their comments and any concerns.
The service was well led. Effective systems were in place to monitor the quality of the service and to drive improvement. Staff felt supported and people knew who the registered manager was and how to contact them. Staff worked with other organisations and professionals to ensure high quality, person centred care was provided.