Stratford Road

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 67 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

During our assessment in March 2026, we reviewed restrictions that had been in place for a person’s living environment. We found the provider had not sought, recorded or considered the person’s views regarding the restrictions. We spoke with the person and they told us, “I don’t want these [restrictions on windows]. They are everywhere and I have told them I don’t want them.”

People living in a care home may be subject to a Deprivation of Liberty Safeguards (DoLS) authorisation when restrictions are necessary to keep them safe and are the least restrictive option available. While we found the restrictions had been referenced in within a person’s DoLS arrangements, there was no corresponding mental capacity assessment or risk assessment to demonstrate the restriction had been properly considered, justified or kept under review in line with the Mental Capacity Act 2005.

During our follow up visit in August 2026, we found the restrictions had been removed. Records demonstrated the provider had involved the person in decisions about the alternative measures required to maintain their safety. Care records, risk assessments and mental capacity assessments reflected the person’s views and preferences regarding the new arrangements. Records showed the person was happier with this approach, which was less restrictive while continuing to support their safety.

These improvements demonstrated the provider had taken steps to ensure the person’s rights, wishes and preferences were considered when decisions were made about their care and support, in line with the principles of the Mental Capacity Act 2005.