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Inspection Summary


Overall summary & rating

Good

Updated 25 October 2019

About the service

Parkvale is a residential care home providing personal care for up to a maximum of seven people, some of whom have a learning disability and/or a mental health condition. At the time of inspection there were seven people in receipt of care.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

The service was a large home, bigger than most domestic style properties. There were deliberately no identifying signs, intercom, cameras, industrial bins or anything else outside to indicate it was a care home. Staff were also discouraged from wearing anything that suggested they were care staff when coming and going with people.

People’s experience of using this service and what we found

People were encouraged to be as independent as possible and were actively engaged in the local community, including attending local colleges and employment opportunities. Staff supported people to follow their own interests and there was a full range of activities available for people to pursue.

People were positive about the support they received from staff. Staff treated people with dignity and respect.

People’s care plans were detailed and very individualised to reflect the level of support required. People were involved with their care planning and had regular reviews of their support needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Medicines were managed safely, and risk assessments were in place to keep people safe. The premises were safe for people living at the home. Staff followed best practice guidance and worked closely with other agencies to make sure people had continuous care.

Staff continued to receive regular training and were recruited safely. New staff received an induction which prepared them for their role. Staffing levels were appropriate to meet the needs of people.

The registered manager and provider continued to monitor the effectiveness of the service through robust quality and assurance systems. These systems allowed the provider to address issues, develop action plans and improve the quality of care provided to people.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills, accessing the local community and become more independent.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 02 March 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor the service through information we receive from the service, provider, the public and partnership agencies. We will re-visit the service in line with our inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 25 October 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 25 October 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 25 October 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 25 October 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 25 October 2019

The service was well-led.

Details are in our well-led findings below.