Archived: Homecare North East CIC

We found people were given appropriate information and were involved in making decisions about their care and treatment. People told us staff treated them with politeness and respect.

Staff spoken with said it was a good organisation to work for. They said they were well supported to do their job. All staff spoken with said they thought communication was effective and they were kept informed of people's care and support needs.

We saw appropriate checks were carried out before staff began work for the service.

We saw the provider had a complaints procedure in place. They made people aware of their right to complain if there was a concern with the service they received.

We found records were not in place to show the care and support staff provided to people, although people we spoke with said current staff members were able to provide individual care and support to them. Assessments and care plans were not in place to make sure individual care was provided by all staff members. One person said, "The staff are very good."

All the appropriate checks were not carried out when staff were recruited to work in the agency. This is necessary to keep people safe and protect them from harm.

Staff received professional development and people told us staff were well trained.

We saw the provider had systems in place to gather feedback from people, who used the service, and to regularly assess and monitor the quality of service people received.