The people who lived at Cornerstone Care had learning disabilities that limited their communication and verbal skills. This meant some people could not tell us their views about the service. We saw some people used gestures, signs and physical expressions to make their needs known. We spent some time with people and observed how staff supported them. Staff were skilled at understanding people's individual communication methods. Staff provided support in a way that respected people's individuality and independence.
The home had systems to make sure people were safe and protected. The people who could tell us their views said they 'liked' the staff. People were comfortable and relaxed in the company of staff.
People said they 'liked' their bedrooms. The house was comfortable but some areas needed attention and redecoration. The new provider, who took over running this service in August 2012, had plans to improve the decoration in the house.
We saw the provider checked the quality of the service, and asked people and their relatives for their views.
However we found some care records did not always have up to date information about people's needs, and these records were not effectively reviewed. This meant new staff might not have the right information to support people in the right way.