Richmond Village Aston on Trent DCA Also known as Richmond Retirement Village

Updated 12 January 2026

Date of assessment: 13 January 2026 to 12 February 2026. Richmond Village Aston on Trent DCA is a domiciliary care agency registered to provide personal care, to people living in their own homes within Richmond retirement village Aston on Trent. Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal care and/or support with eating and drinking. Where they do, we also consider any wider social care provided. At the time of this inspection 18 people were receiving personal care.

Richmond Village Aston on Trent DCA is part of a retirement village, which included a care home. People who received care in their own homes had access to the facilities across the village, such as the wellness spa, library, café and restaurant.

This inspection was carried out due to the age of the previous rating.

People were supported to be safe. Care plans were person-centred and contained the information required for staff to provide safe care. People’s needs were assessed before they used the service. People’s care needs and any associated risks were assessed and actions taken to help manage these. Systems were in place to ensure medicines were administered safely. Staff knew how to recognize and report safeguarding concerns within the organisation and externally.The service worked well with other healthcare professionals, escalating any health concerns to the relevant agencies appropriately.

Staff understood what actions to take where people’s needs changed. Leaders valued their staff team and worked to support their well-being. Staff were recruited safely through robust pre-employment checks to ensure their suitability for the role. Staff told us they could approach the management team when they needed support, and they received regular supervisions and felt able to speak up.

The service had effective governance systems in place and leaders continuously looked at ways to improve the service. There was a positive learning and improvement culture which promoted and ensured good outcomes for people.

Updated 12 January 2026

People were positive about the care and support they received from Richmond Village Aston on Trent DCA. One person said, “I am very happy with the staff; they do a good job and know what they are doing.” People were supported by staff to maintain their independence. We received positive comments that staff were kind and caring, for example, “The staff are caring, professional and do a very good job.”

People were complementary regarding staff’s caring approach and how they promoted people’s choices and independence.

Staff worked well with external professionals which resulted in positive outcomes. A professional expressed, “Staff have consistently listened to and acted on professional advice that was provided. They demonstrate a willingness to collaborate and ensure the best outcomes for service users.”

People and relatives felt the service was well-led and they knew how to raise concerns if needed. A person said, “They [management] involve us, and I meet all the new staff and residents. We always know what’s going on as they are very good at communicating with us.”