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St Margarets Homecare Harrogate Good

Inspection Summary


Overall summary & rating

Good

Updated 14 March 2018

This inspection took place between 11 and 19 January 2018. We gave 48 hours’ notice because the location provides a domiciliary care service and we needed to be sure that they would be in.

St Margarets Homecare Harrogate is a domiciliary care agency. It provides personal care to people living in their own houses and flats. It provides a service to older adults and younger disabled adults.

Not everyone using St Margarets Homecare Harrogate receives regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. At the time of our visit there were 99 people using the service.

At the last inspection, the service was rated Good. At this inspection we found the service remained Good.

The service continued to provide safe care to people. Recruitment checks were completed on all new staff prior to their employment to make sure they were suitable. Appropriate systems were in place to assess and manage potential risks to people including the risk of abuse. Risks to people’s safety and welfare had been assessed and information about how to support people to manage risks was recorded in people's care plan. Systems were in place to ensure people received their medication safely.

Staff received on-going training and supervision to enable them to fulfil their roles effectively. Staff were clear about their roles and responsibilities and they told us that senior managers were supportive.

People are supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service support this practice.

Staff liaised with healthcare professionals to support people’s health and wellbeing. Staff continued to work collaboratively with the local hospice team in relation to people’s complex care needs and end of life care.

People spoke positively about the staff and they said staff were kind and respectful. People were involved in their care and were supported to remain independent.

Staff were knowledgeable about people’s lifestyle choices and their individual needs and preferences. Care plans were person centred. People told us staff were flexible and accommodated any changes to their requirements wherever possible.

People’s care plans were reviewed to meet their changing needs and staff told us they felt well informed about people’s wellbeing and how to meet their care needs effectively. People told us they had not needed to make a complaint, but they knew who to speak with if they had any concerns. .

The service provider was a partnership. Both partners maintained an active daily presence in the service and one of the partners was also the registered manager. The registered manager, together with senior care staff carried out a range of monitoring checks to drive quality development and make improvements where needed.

Inspection areas

Safe

Good

Updated 14 March 2018

The service remains Good.

Effective

Good

Updated 14 March 2018

The service remains Good.

Caring

Good

Updated 14 March 2018

The service remains Good.

Responsive

Good

Updated 14 March 2018

The service remains Good.

Well-led

Good

Updated 14 March 2018

The service remains Good.