Woodfield Care Home Limited

Updated 6 April 2019

The inspection: We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team: The inspection was carried out by two inspectors and an expert by experience with expertise in the care of older people. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type: Woodfield Care Home provides accommodation, nursing and personal care for up to 36 older people, some of who may be living with dementia.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection: This inspection was unannounced.

What we did: We reviewed information we had received about the service since the last inspection in August 2016. This included details about incidents the provider must notify us about. We also sought feedback from the local authority and Healthwatch. The provider completed a Provider Information Return (PIR). This is information providers must send us at least to give us key information about the service, what it does well and improvements they plan to make. We took this into account in making our judgements in this report.

During the inspection we spoke with eight people living in the home and five relatives to gain their views on the care provided. We spoke with the cook, a nurse, the activity organiser, one care staff member, the deputy manager and the registered manager. We also spoke with a visiting health care professional.

We reviewed a range of records. These included four people’s care records and four people’s medication records. We also looked at one staff member’s recruitment file and records relating to staff training and supervision. We reviewed records relating to the management of the home and a variety of policies and procedures developed and implemented by the provider.

Updated 6 April 2019

About the service: Woodfield Care Home is a residential care home that was providing personal and nursing care to 29 people aged 65 and over at the time of the inspection.

People’s experience of using this service:

People told us they liked living at Woodfield Care Home and were happy with the care provided. Staff were compassionate, kind and caring and treated people with respect. People were given choices and were able to make decisions about their daily lives.

People received personalised care and this was reflected in their care records. Staff were particularly good at caring for people who were approaching the end of their lives and supporting their families and friends.

There were enough staff to meet people’s needs and keep them safe. Staff understood how to manage any risks to people and knew the processes to follow to manage any allegations of abuse.

Individual and group activities were available and people enjoyed spending time outside. People liked the meals and were provided with a varied choice of food and drinks. People’s health care needs were well managed and they received their medicines when they needed them.

Recruitment processes ensured staff were suitable to work in the care service. Staff were well trained and supported by the management team.

The home was clean and well maintained. There was an ongoing refurbishment plan which was discussed with people and their relatives who had a say in any changes.

A complaints procedure was displayed. People and relatives knew how to raise concerns and were confident these would be dealt with appropriately.

People, relatives and staff praised the management of the home. The registered manager was committed to making the service the best it could be for the people who lived there. Effective audits and checks helped them in this process.

Rating at last inspection: At the last inspection the service was rated Good (report published 2 August 2016)

Why we inspected: This was a planned inspection to check this service remained Good.

For more details, please see the full report, which is on the CQC website at www.cqc.org.uk