The Care Quality Commission
  • Hospital
  • Independent hospital

Archived: Destination Skin Holloway Road

258 Holloway Road, London, N7 6NE 0844 576 8307

Provided and run by:
Destination Skin Group Limited

Important: The provider of this service changed. See old profile

All Inspections

1 October 2013

During a routine inspection

During our inspection we spoke with all the staff who were present in the service on that day. We looked at five treatment files. We spoke with two people who used the service and they said they were very happy with the care and treatment they received.

People said they were fully involved in the decision making process to undertake the treatments received. One person said they were "very comprehensive with the explanations" and another that the staff were "very nice." People said that they had been fully informed of the various treatment options, the risks involved and the costs for the chosen treatment. One person said that the staff had done thorough checks for existing conditions and that a health review was done at every visit.

We found that Destination Skin Holloway Road provided service users with detailed information and support in relation to their treatment. Treatment was given following informed consent by competent and suitably trained staff.

There were detailed policies and procedures in place for the safe management of medicines and the staff were able to demonstrate a good working knowledge of them when we spoke with them.

There was an effective system in place to monitor and assess the quality of the service people received.

21 March 2013

During a routine inspection

One person told us they were 'very happy with treatments'. We saw there was clear information about treatments available in the clinic and on the website for people who used the service. We saw five treatment plans which had been signed and completed on every visit which included comprehensive checks on medical history and medication. During our visit we found the clinic to be clean, tidy and hygienic. We saw regular audits were completed to ensure cleanliness was maintained and these were all up to date.

One staff member told us the 'management is very supportive'. We saw staff had regular meetings and appraisals with their manager. Staff were offered training to maintain and develop their skills regularly. The manager carried out spot checks of staff and the provider conducted internal audits and 'mystery shopper' calls and visits to ensure the quality of the service was maintained and developed. People were given the opportunity to provide feedback through forms available in the reception area and via the website. Feedback which was gathered was collated and used to develop the service. We saw the complaints procedure had been followed appropriately where necessary.