Updated 9 April 2025
This assessment took place between 16 April and 17 April 2025.
Aroma Care-Cotswold is a homecare service providing the regulated activity of personal care to people living in their own homes. Not everyone who used the service received the regulated activity of personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. At the time of our inspection there were 52 people using the service, of which 48 people were receiving the regulated activity of personal care.
The service demonstrated strong person-centred leadership with a focus on delivering high quality care for people using the service, employee wellbeing and high-performance standards. The management team worked together with their staff team to embed good practice across the service.
People received safe care and support from staff who knew them well. Medicines were managed safely. Staff received appropriate training and support relevant to their roles. Risks to people had been assessed and guidance was available for staff to mitigate the risk of harm.
The service was no longer in breach of regulations 17 and 18 of the regulated activity.
At the time of the inspection, there was no Registered Manager in place, however an application had been sent to CQC before the inspection for the Nominated Individual to also be registered as the Registered Manager. The on-site inspection was carried out with the Service Quality Manager of the branch, who for the purposes of this report will be referred to as the manager.