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Inspection carried out on 25 June 2019

During a routine inspection

About the service

Elliott House is a residential care home providing personal care to 40 people aged 65 and over at the time of the inspection. The home previously could accommodate up to 43 people but has recently been registered to accommodate up to 54 people following an extension at the home. The care home accommodates people in one adapted building set out over two floors.

People’s experience of using this service and what we found

People received safe care. People were supported by staff who understood the appropriate action to take should they be concerned about their safety. The risks associated with people’s care had been identified and plans put in place to minimise these. Staff had been recruited safely and there were tools in place to ensure appropriate staffing levels were in place. People were supported to take their medicines safely.

People received effective care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported to receive appropriate healthcare in line with their specific needs. Staff had received training in line with people’s needs. People were supported to eat and drink meals of their choosing.

People received support that was caring, compassionate and kind. People and their relatives were involved in all aspects of their care. People had their dignity and privacy respected and their independence promoted.

People received care that was responsive to their needs. People and their relatives had been involved in developing their care plans and reviewing them as and when their needs changed. People had a wide range of interesting and engaging activities available to them which we saw people enjoying. People were able to raise concerns and complaints and be assured these would be investigated.

The service was well-led. There were systems in place to monitor the quality and safety of the service. People and staff were able to feedback their views of the service and had opportunities to suggest improvements. The management team acted openly and responsively during the inspection.

Rating at last inspection- This service was registered with us on 14 July 2017 and this is the first inspection of the service.

Why we inspected

This was a planned inspection.

For more details, please see the full report which is on the CQC website at

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.