• Dentist
  • Dentist

High Street Dental Practice

10 High Street, Chippenham, Wiltshire, SN15 3ER (01249) 477001

Provided and run by:
Mr Christopher Lambert-Rose

Important: The provider of this service changed. See old profile
Important: The provider of this service changed. See old profile

All Inspections

17 November 2023

During a routine inspection

We carried out this announced comprehensive inspection on 17 November 2023 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.

We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations.

The inspection was led by a Care Quality Commission (CQC) inspector who was supported by a specialist dental advisor.

To get to the heart of patients’ experiences of care and treatment, we always ask the following 5 questions:

  • Is it safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive to people’s needs?
  • Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The dental clinic appeared clean and well-maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with medical emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice had systems to manage risks for patients, staff, and the premises. There was no system in place to ensure specialist dental implant equipment was maintained.
  • Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The practice had staff recruitment procedures which reflected current legislation.
  • Clinical staff provided patients’ care and treatment in line with current guidelines.
  • Patients were treated with dignity and respect. Staff took care to protect patients’ privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system worked efficiently to respond to patients’ needs.
  • The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute of Health and Care Excellence (NICE) guidelines.
  • There was effective leadership and a culture of continuous improvement.
  • Staff felt involved, supported and worked as a team.
  • Staff and patients were asked for feedback about the services provided.
  • Complaints were dealt with positively and efficiently.
  • The practice had information governance arrangements.


High Street Dental Practice is in Wiltshire and provides NHS and private dental care and treatment for adults and children.

Due to the building being located on the first and second floor of a listed building, the practice was not accessible to people who use wheelchairs and those with pushchairs. The practice has made reasonable adjustments to support patients with access requirements such as a stairway lift, a hearing loop and translation services.

The dental team includes 4 dentists, 5 dental nurses (including 2 trainee nurses), 3 dental hygienists, 1 administrator, 1 practice manager and 2 receptionists. The practice has 5 treatment rooms.

During the inspection we spoke with 2 dentists, 3 dental nurses, 1 receptionist and the practice manager. We looked at practice policies, procedures and other records to assess how the service is managed.

The practice is open: Monday to Thursday from 8.30am to 5.30am and Friday from 8.30am to 4.30pm.

There were areas where the provider could make improvements. They should:

  • Improve the practice's systems for checking and monitoring equipment taking into account relevant guidance and ensure that all equipment is well maintained. In particular specialist dental implant equipment.

11 December 2013

During a routine inspection

We spoke with seven people who attended the practice for dental checks or treatment during our visit. One person, who was having a check-up told us they had been attending the practice for over 30 years and always had a good experience. They said the staff were 'very nice', the practice was clean and there was 'no problem with waiting times'. They confirmed that their medical history was checked and that the dentist explained and obtained consent for treatment.

Another person, attending for treatment said they knew what to expect as it had been explained at their last appointment. They felt the practice was clean and that staff were 'friendly'. They told us their whole family attended the practice and they were particularly pleased with the results after one of their children had orthodontic treatment to align their teeth.

The practice provided a range of treatments and sometimes referred people to other providers. It sometimes also received referrals for treatment.

Staff completed a variety of training, including safeguarding vulnerable adults and child protection.

The premises were safe and clean and equipment was maintained.

Checks were made before people started employment with the service. There were adequate numbers of staff for the service, Staff told us they felt supported.

There was an effective complaints system and the provider monitored the quality of the service. Audits were carried out and people who used the service were asked their views.