We carried out a review of the data available to us about Seccare+ on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Seccare+, you can give feedback on this service.
Seccare+ is a domiciliary care service providing care and support to people in their own homes. They were providing a service to seven people at the time of our inspection. CQC only inspects where people receive personal care. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
We have made a recommendation to include how people would like to be looked after at the ends of their lives in care plans.
People received safe care from safely recruited, well trained staff. People told us they were very happy with the care they received.
Staff knew how to keep people safe from abuse, how to manage people’s medicines safely and used gloves and aprons for infection control.
Peoples needs had been assessed to ensure the service could provide the correct level of support to them. Staff received regular training to ensure their skills and knowledge were kept up to date.
People were supported by kind and caring staff, who knew the people they cared for and what mattered to them. People and their relatives were involved in care planning and reviews.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People, their relatives and staff were asked for feedback about the service to continually drive improvement to the service.
The provider was approachable and proactive and highly thought of. They had good oversight of the service and acted on any concerns raised.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
This service was registered with us on 14 July 2017 and started providing care to people in August 2019. This was the first inspection.
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.