Our current view of the service
Updated
28 April 2025
We carried out this announced on-site inspection on 19 August 2025.
We found the practice had met regulations.
Staff had the skills, knowledge and experience to carry out their roles.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
Recruitment procedures reflected current legislation. The provider should ensure these are consistently followed.
The practice had some systems to identify and manage risks, including infection prevention and control. Improvements should be made to ensure all substances hazardous to health are risk assessed.
Great Sutton Dental Practice is in Ellesmere Port and provides NHS and private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.
The practice had 3 treatment rooms. At the time of our inspection, there was a total of 17 staff, of which there were 4 dentists, 2 dental therapists, 1 dental hygienist, 2 qualified dental nurses, 5 trainee dental nurses, 2 visiting staff and the practice manager. We gathered feedback from staff and spoke to a range of staff during our inspection, including 2 dentists, 1 dental nurse, and the practice manager.
People's experience of the service
Updated
28 April 2025
Prior to our visit, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 32 patients. Their responses provided a positive view of the dental team and care provided by the practice.
Comments included:
“The dentist was professional and gentle, and the dental nurse was friendly and very reassuring. Made me feel completely at ease. Highly recommend!”
“Receptionists are pleasant and efficient”
“Really friendly staff, happy with the treatment I received”.
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. “Great service, lovely staff, fast and efficient”
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. “Amazing experience, the dental hygienist [name] was very professional and explained what he was doing every step of the way. Definitely recommend!!!”
Patients said when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources. “I always feel confident that I am being given good dental care, totally trust the advice I am given”.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.