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Inspection Summary


Overall summary & rating

Good

Updated 27 February 2021

Oak Grange can accommodate up to 70 people who require support with personal or nursing care. The layout of the home is across two floors and the home is purpose built. There were 58 people living at the service at the time of the inspection some of whom were living with dementia and other age-related conditions.

We found the following examples of good practice.

Relatives spoke positively about their experience of visiting their loved ones and the communication they had received from the service during the pandemic. Relatives comments included, "There's a visiting room. I've been going in at least once a week; sometimes twice. I book it online. When we get there we go to the vestibule, they can see us waiting there. They take our temperatures then walk us round to the visiting room door. They make sure they open the window for ventilation and we use the hand gel." and "We hold power of attorney, they spoke to us about the testing and we made a best interest decision for my relative to have the test; it was the same for the vaccine. They called us up about that and told us what was happening. We have no concerns at this point in time."

The environment was clean and hygienic and increased cleaning schedules to reduce the risks of cross infection were in place. We observed staff wearing the correct personal protective equipment (PPE) and they knew how to dispose of it safely.

People and staff were taking part in regular COVID-19 testing. People were being monitored for symptoms of COVID-19 and people who needed to were supported to isolate in their own rooms. Signage was visible on the bedroom door of any person who was isolating. This meant staff knew before they entered the room what PPE to wear and what enhanced procedures needed to be followed to protect them from risk. Any visitors needing to enter the building, were screened for signs and symptoms of COVID-19, asked to sanitize their hands and provided with PPE before they could enter.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 27 February 2021

Further information is in the detailed findings below.

Effective

Good

Updated 27 February 2021

Caring

Good

Updated 27 February 2021

Responsive

Good

Updated 27 February 2021

Well-led

Requires improvement

Updated 27 February 2021