Holmwood Gardens Domiciliary Care Services

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

This means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 65 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

Staff responded promptly and compassionately to people’s immediate needs, ensuring support was delivered in a timely and reassuring way. Due to recent development training, staff were equipped and competent to respond effectively and proportionately to people’s needs, particularly when individuals displayed distressed behaviours. We observed positive and supportive interactions where staff helped people manage challenging transitions, offering calm reassurance and adapting their approach to reduce anxiety. Staff demonstrated strong awareness of known triggers and took steps to avoid these, helping people feel safe, understood, and well supported. This timely, responsive and sensitive approach contributed to more settled experiences and improved outcomes for individuals.

The management team had been restructured, which strengthened leadership capacity and ensured roles and responsibilities were clearly defined and embedded across the service. The restructured team took a proactive lead in overseeing training compliance, carrying out knowledge checks, and ensuring staff received effective and timely supervisions. Staff told us this had a positive impact on their wellbeing and confidence, as they felt better supported and equipped with the skills, they needed to carry out their roles. This contributed to a more cohesive, motivated workforce and improved the consistency of care provided to people.