Archived: The Gosforth Clinic

We saw the clinic was well furnished, clean and situated in appropriate surroundings and a comfortable environment.

We checked client records and saw before people received care or treatment they were asked for their consent and the provider acted in accordance with their wishes. We confirmed staff received training and support to deliver care and treatment safely to patients.

There were systems in place to identify, assess and manage risks to the health, safety and welfare of people used the service and others.

We saw there were information leaflets at the reception area and throughout the premises that encouraged people who used the service to make complaints, suggestions or concerns known.

The clinic carried out consultations and assessments of occupational health and provided the referrer with a written report of their findings, which were shared with the individual in question. Any treatment needs identified were then the responsibility of the individual and/or the employer.

We were not able to talk directly to people using the service, as none were attending the clinic during our visit, but saw from questionnaires that there was a high level of satisfaction with the service.

Appropriate safeguards were in place for reporting any allegations of abuse or bad professional practice, and further staff training in the safeguarding of vulnerable adults was planned.

Staff received appropriate professional development, supervision and appraisal of their work. They had regular opportunities for obtaining further qualifications, and for sharing knowledge and experiences within the team.

Effective systems were in place to monitor the quality of the service that individuals and referring companies received. These included internal and external monitoring systems.