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Inspection carried out on 15 August 2018

During a routine inspection

This unannounced inspection took place on 15 August 2018. This was the first inspection of Advent Care Solutions Ltd since registering with the Care Quality Commission (CQC) in August 2017.

Advent Care Solutions Ltd is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Advent Care Solutions Ltd is a small registered care home in Rosebank Avenue, Harrow, Northwest London. Advent Care Solutions Ltd is registered to accommodate three people. At the time of our inspection two people used the service Currently the home is only providing respite care. Respite care is temporary residential care of a sick, elderly, or disabled person, providing relief for their usual carer. The registered manager told us that the service provided respite care to eight different people at times when they needed it.

Advent Care Solutions Ltd is providing care to people with learning disabilities and autism. The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

A manager is registered with the CQC. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Accidents and incidents were appropriately recorded and risk assessments were in place. The manager understood their responsibilities around safeguarding and staff had been trained in safeguarding vulnerable adults. The service was clean and suitable for the people who used it, and appropriate health and safety checks had been carried out. Appropriate arrangements were in place for the safe administration and storage of medicines. There were sufficient numbers of staff deployed to meet the needs of people who used the service. The provider had an effective recruitment and selection procedure in place and carried out relevant vetting checks when they employed staff.

Staff were suitably trained and received regular supervision and appraisals. People were protected from the risk of poor nutrition and staff were aware of people's nutritional needs. Care records contained evidence of people’s healthcare needs being supported during visits to and from external health care specialists. People were supported to have maximum choice and control of their lives, and staff supported them in the least restrictive way possible.

Staff treated people with dignity and respect and helped to maintain people's independence by encouraging them to care for themselves, but being provided with assistance when needed. Support plans were in place that recorded people's plans and wishes for their life. Care records showed that people's needs were assessed before they started using the service. Activities were arranged for people who used the service based on their likes and interests and to help meet their social needs. People had access to a wide range of meaningful activities such as swimming, going to the cinema, attendance at day services, sight-seeing, bowling and walks to local amenities. The provider had an effective complaints procedure in place and people who used the service and family members were aware of how to make a complaint.

The provider had an effective quality assurance process in place. People who used the service, family members and staff were regularly consulted about the quality of the service via meetings and surveys.