Rosedale Court

Updated 13 July 2026

Date of assessment 16 July to 23 July 2026.

Rosedale Court is a residential care home. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided and both were looked at during this inspection. The service provides support to older people and people with nursing care needs, some of whom may be living with dementia. At the time of our inspection there were 81 people using the service.

The inspection was completed to follow up on the last inspection to see if improvements had been made. At the last inspection the service was rated requires improvement and had been in breach of legal regulation in relation to person centred care, safe care and treatment, meeting nutritional and hydration needs and good governance. Improvements were found at this inspection, and the provider was no longer in breach of these regulations.

Care and treatment was planned and delivered to help ensure people's safety and welfare. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The registered manager and clinical deputy manager had good oversight of the service, they had encouraged a culture of learning and development. There were systems in place to monitor and review care and people’s experience at the service.
 

Updated 13 July 2026

People told us they were happy living at the service. People and relatives consistently spoke positively about the care provided, the staff team and the management of the home. A person told us, “I am very happy here, it has become home now.” A relative told us, “The care is very good, the staff know what they are doing and are very kind and respectful.” Relatives described staff as caring, attentive and responsive to people's needs. One relative told us they believed the care provided had significantly contributed to their family member's wellbeing and quality of life.
People had plans in place that recorded the activities they enjoyed doing and met their individual needs and preferences. People and relatives told us there were plenty of activities and outings available and spoke positively about events organised by the home. Relatives also told us the environment was clean, people were well cared for, and meals were of a good quality.
Some people could not directly tell us about their experience. We used a structured observation tool to assess whether they received good care. This approach showed us staff were patient and did not rush when providing support. People were listened to and staff were prompt to respond to people's needs to minimise any distress or delay. This reflected feedback from relatives, who provided examples of staff identifying and responding quickly to changes in people's health needs, ensuring people received timely medical attention when required.
People and relatives told us they felt the management were approachable and staff caring and considerate. Relatives described the manager as visible, approachable and operating an open-door policy. People and relatives overwhelmingly said they would recommend the service.