Outdoor Medical Solutions Limited

Updated 4 May 2026

Outdoor Medical Solutions Limited provided high-dependency services, emergency 999 response and non-emergency patient transport services (NEPTS) including discharges, travel to appointments and between hospitals.

They also provided medical cover for events, such as motor racing, festivals, film and TV production which we do not currently regulate.

The provider was registered with CQC in 2013 to provide the regulated activities: transport services, triage and medical advice provided remotely, diagnostic and screening procedures, and treatment of disease, disorder or injury. There was a CQC registered manager responsible for the regulated activities provided by the service.

We carried out a comprehensive assessment of Outdoor Medical Solutions Limited on 17 to 18 November 2025.

We assessed 2 assessment service groups at this location: patient transport services where we assessed 32 quality statements, and emergency and urgent care where we assessed 32 quality statements.

For this assessment we visited the ambulance base and management office. We observed care and gathered the views of staff, leaders and health care professionals.

Updated 11 August 2025

The assessment was carried out on 17 to 18 November 2025.

We carried out this assessment in line with our routine assessment priorities. We assessed 32 quality statements for the five key questions: safe, effective, caring, responsive and well-led.

At this assessment we rated the service as good.

The service had effective systems and processes in place to provide safe and high‑quality care. Staff ensured that people were treated as individuals and that their care, support, and treatment were aligned with their needs and preferences.

Staff were appropriately skilled, understood their responsibilities in relation to safeguarding and safety, and treated people with kindness, compassion, and dignity.

Communication with partner organisations, including the hospital, was effective. Staff provided clear and comprehensive handovers, and leaders met regularly with hospital representatives to share updates and review performance.

Leaders had a clear vision for the service, supported by systems that identified risks to people and to the organisation. Staff reported an open and supportive culture, and we found evidence of ongoing innovation within the service.

Although there were clear responsibilities for the management of medicines, and protocols that identified the staff authorised to administer them, some of the protocols did not include all information required under current legislation.

Updated 11 August 2025

The assessment was carried out on 17 to 18 November 2025.

We carried out this assessment in line with our routine assessment priorities. We assessed 32 quality statements for the five key questions: safe, effective, caring, responsive and well-led.

At this assessment we rated the service as good.

The service had effective systems and processes in place to provide safe and high‑quality care. Staff ensured that people were treated as individuals and that their care, support, and treatment were aligned with their needs and preferences.

Staff were appropriately skilled, understood their responsibilities in relation to safeguarding and safety, and treated people with kindness, compassion, and dignity.

Communication with partner organisations, including the hospital, was effective. Staff provided clear and comprehensive handovers, and leaders met regularly with hospital representatives to share updates and review performance.

Leaders had a clear vision for the service, supported by systems that identified risks to people and to the organisation. Staff reported an open and supportive culture, and we found evidence of ongoing innovation within the service.