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Inspection Summary


Overall summary & rating

Good

Updated 24 August 2019

About the service

Bluebird Care Ferndown is a domiciliary care agency providing personal care and support to people in their own homes. It provides a service to older people. At the time of inspection, the service was providing care to 55 people.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

Improvements had been made and care plans were personalised and met the needs of people in a variety of ways both practically and emotionally. The service had plans in place to ensure that improvements could be embedded and sustained.

People thought the service was well led. We received compliments about the support and leadership of the service. Improvements had been made to auditing and oversight of the service. The service had introduced systems to support them to achieve sustainability.

There were enough staff to meet the required need. Staff were recruited safely and a process was in place.

People felt safe. Staff training, and policies ensured people were safe. Staff knew how to recognise signs of abuse and who to report concerns to.

Medicines were managed safely, and lessons were learnt when things went wrong.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received access to healthcare professionals when needed. The service raised concerns with other health and social care professionals when needed. A system for monitoring people’s vital signs was available.

People told us staff were kind and caring and treated them with respect.

The service worked well with professionals and continued to support people to access their community.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was requires improvement (published 8 August 2018).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 24 August 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 24 August 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 24 August 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 24 August 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 24 August 2019

The service was well-led.

Details are in our well-Led findings below.