• Dentist
  • Dentist

Mydentist - The Old Vicarage Dental Surgery - Devon

2 Vicarage Street, Barnstaple, Devon, EX32 7BT (01271) 342113

Provided and run by:
Whitecross Dental Care Limited

Important: The provider of this service changed. See old profile

All Inspections

During an assessment under our new approach

We carried out this announced off-site inspection on 17 April 2026.

Where we carry out an off-site assessment, we undertake a detailed review of the practice risk assessments, policies, staff records and other relevant documents. We gather feedback from patients, staff and stakeholders (where relevant). We carry out a remote visual assessment of the premises and have discussions with staff.

We found the practice had met regulations.

The practice had effective systems to identify and manage risks, including infection prevention and control.

Staff had the skills, knowledge and experience to carry out their roles.

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.

Mydentist - The Old Vicarage Dental Surgery - Devon is part of Mydentist, a dental group provider. The practice is in Barnstaple in Devon and provides NHS and private dental care and treatment for adults and children.

There was step-free access to the practice and on-street parking was available in the local area.

The practice had 8 treatment rooms. At the time of our inspection, there was a total of 12 staff. We gathered feedback from staff and spoke to a range of staff during our inspection, including 1 dentist, 2 dental nurses, 1 receptionist and a covering practice manager. Three of the group’s regulatory officers were also at the inspection, supporting the practice.

20 November 2013

During a routine inspection

We inspected the Old Vicarage Dental Practice on 20 November 2013. We looked at the records of four patients in detail and spoke with them during their appointment. We met five patients waiting for appointments and asked them about their experiences. We spoke to another four patients over the phone who had attended sedation clinic appointments and been accompanied by relatives.

We asked NHS Devon for their comments because they have a monitoring role in the commissioning of NHS dental care at this practice. NHS Devon reported there were no concerns with this practice.

Patients made positive comments about their experience of treatment at the dental practice. For example, a patient who had treatment under sedation told us they felt 'Very safe, I had a thing on my finger measuring my pulse all the way through'. Another patient said 'We normally get a text to remind us about appointments, which is very good. The whole family comes and we're quite satisfied.' We followed four patient's appointments from start to finish and all said they had been comfortable and 'Well looked after'. We saw dentists always asked patients about their health and explained treatment options with each patient before starting.

The practice had systems in place which meant patients were safe and well cared for. For example, the environment was clean and equipment safe to use because decontamination and cleaning procedures were robust. The team were motivated and caring with patients. For example, open events had been set up so the general public could learn about the sedation and other specialist services. The provider was compliant with all five outcomes we looked