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Adina Home Care Services Good

Reports


Inspection carried out on 22 June 2018

During a routine inspection

Adina Home Care Services provides a range of services to people in their own home including personal care. People using the service had a range of needs such as learning and/or physical disabilities and dementia. At the time of our inspection 41 people were receiving personal care in their own homes.

Not everyone using Adina Home Care Services receives a regulated activity. CQC only inspect the service received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us they were safe. There were safeguarding systems and processes to support care workers to protect people from avoidable harm. Care workers underwent appropriate recruitment checks before they started to work at the service. At this inspection, the service had ensured there were sufficient staff to meet people's needs safely. This also included needs of people related to support with medicines and hygiene.

Care plans were detailed and person-centred. People had their needs assessed across a wide range of areas and care plans included guidance about meeting these needs. Care workers understood the Mental Capacity Act 2005 (MCA). The service was aware of the need to assess people's capacity to make specific decisions. Care workers were supported to have the skills and knowledge to carry out their role. They had received an induction and essential training. People were supported to have sufficient amounts to eat and drink.

Care workers told us that the registered manager was supportive. They had received regular supervisions and appraisal. Spot checks were also a regular occurrence to monitor performance. People who used the service told us that staff were kind and caring.

People and their relatives were involved in their care. Care workers knew people well and could describe to us how people liked to be supported. The service shared with us many good examples of person centred care. There was a complaints procedure which people and their relatives were aware of. People felt they would be listened to if they needed to complain or raise concerns. The Accessible Information standard was understood by the management team.

The registered manager was knowledgeable about issues and priorities relating to the quality and future of the service. There were effective governance arrangements. There were systems to assess, monitor and improve the quality of the service provided.