The Care Quality Commission
  • Doctor
  • Independent doctor

Archived: The London Skin and Hair Clinic

Suite 27, Harcourt House, 19 Cavendish Square, London, W1G 0PL (020) 7183 4565

Provided and run by:
London Skin & Hair Clinic (W1) LLP

Important: This service is now registered at a different address - see new profile

All Inspections

7 February 2014

During a routine inspection

People were positive about their experiences when using the service. They said they were treated as individuals and had enough information to make a decision about whether to participate in treatment. They understood what the treatment would offer them, the risks involved and alternative treatments.

People were assessed prior to commencing treatment and this included tests, consultations and discussions about suitability of different treatments offered. They saw a doctor at every visit and their progress and response to treatment was monitored.

There were effective systems in place to reduce the risk and spread of infection. The centre was clean and well maintained and staff had received infection control training.

There were enough qualified, skilled and experienced staff to meet people's needs. There were processes to review, investigate and learn from complaints.

28 February 2013

During a routine inspection

The clinic had information available to people on its website about the services available. Three people told us that they were given adequate information about their treatment and costs. People described staff as "professional, friendly and extremely efficient" and one person told us that they were always treated in private.

People had detailed assessments before diagnoses were made. Treatment plans were drawn up for people and follow up appointments were made as appropriate. One person said that the clinic had been "extremely efficient" and another said that the clinic was "fantastic" and that they would recommend it to others.

The clinic had policies on safeguarding vulnerable adults and child protection, which gave details of who to contact at the local authority should staff have concerns for a person's welfare.

The clinic had a set of training requirements for doctors, which had to be met as part of their contracted agreements. Doctors working at the clinic were required to undertake continuing professional development and were trained to recognise the signs and symptoms of abuse.

Satisfaction surveys were conducted every two months and positive feedback was largely given. Analysis of the latest survey found that the majority of the 18 respondents were satisfied with the quality of the service.