The Care Quality Commission
  • Dentist
  • Dentist

Archived: Darras Hall Dental Practice

Broadway, Ponteland, Newcastle Upon Tyne, Tyne and Wear, NE20 9PW (01661) 822645

Provided and run by:
Davies-Shenfine

Important: The provider of this service changed. See old profile

All Inspections

15 December 2015

During a routine inspection

We carried out an announced comprehensive inspection on 15 December 2015 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

Background

The practice is owned by the partnership Davies-Shenfine.

The practice offers complete dental care and full range of cosmetic procedures privately to adults and private complete dental care or primary care dentistry to children under the NHS. There are three surgeries one of which is dedicated to the hygienist.

The practice is open Monday and Wednesday 8:30am to 7:00pm, Tuesday 8:30am to 6pm, Thursday and Friday 8:30am to 5pm and alternate Saturdays 9:00am to 1pm.

There are three dentists, four dental nurses, a hygienist, two receptionists and a practice manager.

The Partnership is the registered provider for the practice. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.

We received feedback from patients about the service via 10 Care Quality Commission comment cards. All the comments were positive about the staff and the services provided. Comments included: staff are helpful, understanding and great service.

Our key findings were:

  • There was an effective complaints system.
  • Staff had received safeguarding training, knew how to recognise signs of abuse and how to report it.
  • There were sufficient numbers of suitably qualified staff to meet the needs of patients.
  • Staff had been trained to manage medical emergencies.
  • Infection control procedures were in accordance with the published guidelines.
  • Patient care and treatment was planned and delivered in line with evidence based guidelines and current regulations.
  • Patients received clear explanations about their proposed treatment, costs, benefits and risks and were involved in making decisions about it.
  • Patients were treated with dignity and respect and confidentiality was maintained.
  • Patients could access routine treatment and urgent care when required.
  • The practice was well-led, staff felt involved and supported and worked well as a team.
  • The governance systems were effective.
  • The practice sought feedback from staff and patients about the services they provided.

22 April 2013

During a routine inspection

We spoke with four people who received dental care from the provider. People told us they could make informed choices about their dental treatment. One person told us, "He gave me a range of choices and said to me it's up to you what you want to do.' We found that people were involved in making decisions about their care and treatment.

People we spoke with were complimentary about the care and treatment they received. Comments included, "They are very good; right through from the receptionist to the dentist" and "It's all very professional; it's one of the reasons why I use them.'

The provider had a safeguarding policy available and staff told us they had undertaken training. Staff were able to describe what they understood to be safeguarding and their responsibility in protecting vulnerable people.

People we spoke with told us the practice was very clean. However, we found a small number of minor issues in relation to infection control and checking processes that the provider was looking to address.

The practice had a comprehensive recruitment policy in place. All clinical staff were registered with the General Dental Council and had up to date checks from the Disclosure and Barring Service.

The provider had systems in place to monitor care delivery and ensure the safety of people who used the service.