People that we spoke with told us that they were mostly happy with the service that they received. One said, 'I'm looked after very well'. Another told us, 'I've noticed some changes for the better'.
We found that the provider had taken steps to address concerns raised at the last inspection. There were systems in place to regularly assess and monitor the quality of the service that people received.
Most of their experience with the practice was positive. One said, 'I think it's great, it's very welcoming and I've never had to wait too long'. Another told us, 'They're very friendly and it's very clean'. One person was particularly complimentary saying, 'She's not only charming and nice, she's a good dentist'
We found that people were offered choices about the treatment that they received, and that they were cared for in a safe and clean environment. However, the provider did not have an effective system to regularly assess and monitor the quality of service that people received.