Optyco Ltd

Updated 6 July 2023

Optyco Ltd is a family-run business that provides laser vision correction treatment to adults over the age of 18. The location name and provider name are the same.

For laser correction surgery, patients are self-referring and self-funding as visual acuity deterioration is not classed as a medical condition and so is not treated by the NHS. The service offers lens replacement surgery very rarely, with fewer than 10 procedures per year.

The service registered with us in 2012 and has a registered manager in post.

The service is registered to provide the following regulated activities:

• Surgical procedures
• Treatment of disease, disorder, or injury
• Diagnostic and screening procedures

Clinical services are delivered from dedicated, adapted premises located in a shared building in Leicester city centre. It is easily accessible by road and public transport. The business includes an optician’s service, which is co-located on the premises. While this does not fall within our remit and is not part of the regulated activities, we refer to the service to help explain how the surgical activity operates.

We last inspected this service in July 2018. At that time, we did not have a duty to rate and instead produced a narrative report.

The service operates on a pre-planned basis in line with demand. In 2022, 54 patients underwent a laser surgical procedure.

Updated 6 July 2023

We have not previously rated this service. We rated it as good because:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service managed safety incidents well and learned lessons from them.
• Staff provided good care and treatment and gave them pain relief when they needed it. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, supported them to make decisions about their care, and had access to good information. Key services were available 7 days a week.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their treatment.
• The service planned care to meet the needs of people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait for treatment.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported, and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients to plan and manage services and all staff were committed to improving services continually.

However:

• While the clinical environment was well maintained and met national standards, other areas used by patients required improvement.

Updated 6 July 2023

We have not previously rated this service. We rated it as good because it was safe, effective, caring, responsive, and well led.