Archived: Head Office

The service had a good learning culture, with both staff and patients feeling able to raise concerns. Managers investigated incidents thoroughly. Patients were protected and kept safe because staff understood local safeguarding arrangements. There were enough staff with the right skills, qualifications and experience in the service to ensure high quality care. Staff managed medical gases safely. Staff identified and reacted to unexpected deterioration in a patient’s condition. Staff understood and managed risks from the environment. The vehicles and equipment met the needs of patients, were clean and well-maintained and any risks were mitigated. Infection prevention control measures were in place to keep patients safe. The service did not always monitor staff compliance against these. Managers made sure staff received training, however not all staff had an annual appraisal. The service had not not submitted statutory notifications for notifiable incidents. Leaders were not submitting statutory notifications following notifiable incidents in line with their conditions of registration.