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Optimum Healthcare Limited Good

This service was previously registered at a different address - see old profile

Inspection Summary

Overall summary & rating


Updated 22 November 2018

This inspection took place on 2 and 16 October 2018 and was announced. This was the first inspection of the service by the Care Quality Commission (CQC).

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats. It provides a service to older people, adults, young people, people with learning and profound disabilities and people at the end of life. Not everyone using Optimum Healthcare Limited receives regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. At the time of the inspection ten people were receiving personal care from the service.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Staff were being recruited safely and there were enough staff to take care of people. Staff were receiving appropriate training and they told us the training was good and relevant to their role. Staff were supported by the registered manager and were receiving formal supervision where they could discuss their ongoing development needs.

People who used the service and their relatives told us staff were helpful, attentive and caring. They told us they were treated with respect and compassion.

Care plans were up to date and detailed what care and support people wanted and needed. Risk assessments were in place and showed what action had been taken to mitigate any risks which had been identified. People felt safe with staff and the registered manager knew how to make appropriate referrals to the safeguarding team when necessary.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

The service worked in partnership with other agencies including health professionals to help ensure people’s healthcare needs were met. Medicines were managed safely.

Staff knew about people’s dietary needs and preferences. People told us their choice of meals was followed.

There were a complaints procedure and people knew how to complain.

Everyone spoke highly of the manager who said they were approachable and supportive. The provider had effective systems in place to monitor the quality of care provided and where issues were identified they took action to make improvements.

We found all the fundamental standards were being met. Further information is in the detailed findings below.

Inspection areas



Updated 22 November 2018

The service was safe.

Staff were recruited safely. There were enough staff to provide people with the care and support they needed.

Staff understood how to keep people safe and where risks had been identified, action had been taken to mitigate those risks.

Medicines were managed safely and kept under review.



Updated 22 November 2018

The service was effective.

Staff were trained and supported to ensure they had the skills and knowledge to meet people�s needs.

People's choices and preferences were respected.

The legal requirements relating to Deprivation of Liberty Safeguards (DoLS) were being met.



Updated 22 November 2018

The service was caring.

People provided positive feedback about the standards of care, telling us staff treated them with dignity and respect.

Staff knew people and their care and support needs.

People were involved in the planning of their care.



Updated 22 November 2018

The service was responsive.

People�s care records were easy to follow, up to date and reviewed.

People received calls around the agreed time period. Staff completed required care and support tasks before leaving the calls.

A complaints procedure was in place and people told us they felt able to raise any concerns.



Updated 22 November 2018

The service was well-led.

A registered manager was in place who provided effective leadership and management of the service.

Effective quality assurance systems were in place to assess, monitor and improve the quality of the service.