The Care and Support Group County Durham

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider did not always make sure people’s care and treatment were effective because they did not always check and discuss people’s health, care, wellbeing and communication needs with them.

People were assessed initially when joining the service to establish their needs, however person centred details were sometimes lacking or not collected regarding people’s personal care preferences. These were gathered over time by staff once they got to know people. The provider was made aware of this and staff discussed with us how they implemented people’s preferences. However, these details were still lacking in some records and initial assessments. The manager and staff took action to address this during our assessment.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. Staff understood the requirements of the Mental Capacity Act and associated codes of practice. They completed capacity assessments and ‘best interests’ decisions where required.

People were supported to make informed choices and decisions on a day-to-day basis about what they did, how they filled their time and giving consent to receiving personal care.

Relatives told us people were asked for their consent. One told us, “Yes, the staff are very good at asking/explaining/giving our relative the heads up if they need to do something. Even when it’s their usual routine of getting dressed or showering, our relative seems very comfortable with this.”