Alexander Court Care Centre Also known as 1-3977761030

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

There were interactions between the people and staff that indicated bonds that had been built over time. Staff displayed empathy, understanding and patience when dealing with people who were at times distressed. A person visiting a friend told us, “Staff really care, it’s like they’re family, you could not find a better place anywhere than here.” A person told us, “The staff are absolutely brilliant, they are lovely.” A relative said, “They look after [person] very well. I visit every day and they always look good.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People were treated as individuals. Care plans were based around the needs of individuals and people had been involved in their development. Staff were knowledgeable about people’s individual needs and how to meet them. We observed staff interacting with people in a caring and sensitive manner. A relative told us, “I do think staff are good at their job, they are always very jovial with [person].”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People’s independence and choice was promoted. For example, we observed that menus with a variety of meal options and snacks were available to choose from. People told us they liked the food available and were given alternatives if they did not wish to select from the menu. One person said, “We are fed well. We get a menu and choose what we want.” Care plans included information about what people were able to do for themselves and what they required support with, which helped develop their independence.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

People told us they did not have to wait long for staff support when they required it. We observed staff were able to support people in a prompt manner during the inspection. Staff understood people’s needs and had access to their care plans.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

The provider supported staff in their roles. For example, staff undertook regular training which provided them with the knowledge and skills required to support people. Staff also had 1:1 meetings with a senior staff member and there were team meetings for all staff. These gave staff the opportunity to discuss matters of importance to them. Staff told us it was a good company to work for and spoke positively about the management at the service. A person who used the service said, “It’s a happy place, the [staff] all seem to get on well together.”