Premier Care - Bradford Branch

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs. We reviewed 1 quality statement. At the last assessment this key question was rated good. At this assessment the rating has remained good. We reviewed 1 quality statement. This meant people’s needs were met through good organisation and delivery.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

The registered manager told us care was planned in consultation with people and reasonable adjustments were made to ensure people’s individual needs were met. This included ensuring care plans, and staff approach, reflected people’s cultural needs and wishes. This was reflected in people’s care records which we reviewed. The registered manager told us, “All care plans are person-centred and individualised." Staff demonstrated they were aware of the potential inequalities people could face.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.