Premier Care - Bradford Branch

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. We reviewed 1 quality statement. At the last assessment this key question was rated good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People and relatives told us staff treated them kindly and routinely offered choice and control. Comments included, “The carers are very kind, and we have a good relationship, and we chat a lot. I enjoy their company,” and “They allow my loved one to be independent and always check they are ok before leaving.” Staff spoke warmly about people and told us about examples of how they respected people’s privacy and dignity and promoted independence. For example, 1 staff member told us they involved people in making their own drinks and snacks when they wished to. Care notes were written in a way that demonstrated respect for people.

The provider supported people to access assistive technology. This also supported people to be more independent. For example, 1 person used technology to prompt them with their medication and no longer required support from staff in this area. Assistive technology was also being used to support people to keep in contact with their loved ones.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.